In the wake of COVID-19, companies have had to find creative ways to accelerate their digital transformation efforts. Those that have fortified their data environment and improved business reporting have seen improvements in their workforce performance and key business metrics. Learn more.
The cost and complexity of most VR headsets has kept this technology mainly in the hands of avid gamers and hardcore technologists; until now. Check out Aberdeen Analyst Jim Rapoza's take on Arthur's VR collaboration technology.
As business leaders pursue implementing these data-centric capabilities, technology providers are pushed to increase M&A activities to bring these capabilities to end-users. Twilio’s acquisition of Segment in November 2020 is one of these instances. Read on to learn more.
With such abrupt changes to the economy impacting businesses around the world in 2020, merger and acquisition (M&A) activities have naturally come to a near full stop — until recently. Check out the final part of this series to understand all of the recent acquisitions that have impacted the CX space.
The HCM industry is evolving at a fast pace, and Ceridian is keeping up with the pace of innovation. Check out Market Insight Analyst, Sarah Gaffney's takeaways from Ceridian Insights 2020 Conference.
Spiceworks Ziff Davis (SWZD) has acquired Aberdeen, combining highly scaled intent data and wide-reaching industry research with SWZD’s community of technology professionals and robust performance marketing capabilities. Learn more.
Aberdeen’s June 2020 The Intelligent Contact Center survey revealed that automation is the second top technology contact center and service leaders plan to incorporate within their activities. But can a contact center every be fully automated?
Best-in-Class manufacturers already have already implemented AR in their manufacturing operations. Read on learn more about the benefits of AR for change management.
Developing business resilience is a top pressure for many companies, especially amidst the 2020 economic downturn. Learn about the three phases of resilience here.
We can't predict what employment will look like following COVID-19. But if early indications from economies that have opened fully or gradually are any signal, contact centers will be leveraging gig economy agents.
