Do you have a smartphone? When was the last time you woke up from a night’s slumber and didn’t first turn over to check your phone?
Mobile technology has become an essential part of our lives – leaving a phone at home, dropping your smartphone, or losing WiFi connectivity can ruin your day.
This level of significance has quickly seeped into the business world, specifically impacting field service in 2015. As seen in Aberdeen’s Field Service Workforce Management: Empower Tech 3.0 (May 2015), top performing organizations are 52% more likely than their peers to prioritize investment in mobility to provide technicians with better access to information in the field. This investment in mobility isn’t for the purposes of putting cool devices in the hands of service workers.
Mobile tools (i.e., tablets, smartphones, and laptops) must help the field team get access to the right answers and information in real-time, and thus help them solve customer problems as quickly and efficiently as possible. These devices are changing at a rapid pace, just a few years ago giving a field technician a tablet seemed like a crazy idea which would be costly. This is no longer the case.
I would like to know how your service organization views mobility in my latest survey. I discuss topics and questions such as:
- How many devices do your techs carry for work?
- What stops your management team from adopting a mobile technology?
- Is cloud scary for your business?
- Are smart watches or glass technology a wave of the future or just a cool idea?
This current project will cover those topics and many more (all in a very short survey). Please take a few moments to participate in this project. I look forward to learning from your service business.
Aly Pinder Jr
Senior Research Analyst
Service Management
aly.pinder@aberdeen.com or @pinderjr
