Epicor’s annual customer conference took place this week in Nashville and highlighted a presentation by Bob Heaney, Research Director, and Principal Analyst, on Tuesday May 19th in Nashville.
The live presentation underscored key trends and advancements in Wholesale Distribution in the Digital Era and discussed:
- Key process steps to follow for scaling and transforming your wholesale distribution
- The key capabilities that support omni- channel B2B/B2C unified customer processes and experiences
- Why leading organizations are twice as likely to invest in these new processes and technologies, and what they are gaining
Access a live recording and get copies of the content to learn:
– What will wholesale distribution look like in the future?
– How can you scale & transform your wholesale distribution?
– Why omni-channel B2B/B2C processes & experiences are key to wholesale distribution.
Additionally, please click here for the direct link to Bob’s live interview on Transforming from Yesterday’s Distributor into Today’s Innovator from the event.
Session Description: In today’s customer-connected world, consumers expect orders to arrive complete and on-time, regardless of the fulfillment flows involved. New online eCommerce flows and customer interactions can make or break today’s wholesale customer experience, which is why leading organizations are investing in customer-driven capabilities to support their omni- channel initiatives. The most successful have transformed business processes and have a holistic understanding of B2B/B2C customers, channels, and costs. By automating and integrating capabilities and analytical tools, these wholesale leaders are more customer-focused and operationally ready.
Be sure to share this presentation with your friends or colleagues!
