The Impact of March Madness on Field Service Productivity
Many service leaders fear the emergence of social and collaborative tools in field service as technology capabilities have moved beyond a clipboard and pen.
Don’t be the Last Line of Defense, Be the Link to Excellence
The top two aspects which positively impact future products are a focus on the customer and in breaking down internal silos.
Will These Seven Service Trends Fade or Create the Future of Excellence?
2014 has been another great year for service leaders and for innovations in delivering resolution.
Is a BYOD Strategy Right for Your Field Service Team?
Trends are often just a flash in the pan which fade as the next cool thing is identified, and the concept of BYOD (bring your own device) seems to suffer the same fate.
Service and Manufacturing Look a Lot like HR – Lessons from KronosWorks 2014
Kronosworks 2014 highlighted three technology trends during the event, trends which also resonate throughout our research.
Field Service and the World Series – Watch Out for the Mobile Revolution
Much like for the MLB, field service sees mobility as a strategic part of its future.
Four Topics I am Looking Forward to at this Year’s Field Service East
As seen from the Field Service East event in Atlanta, the field is looked to in order to combat challenges such as reduced margins, changing customer dynamics, and competition.
With TOA Technologies Acquisition, Oracle Integrates Field Service and the Back Office
Last week, Oracle announced it will complete the acquisition of TOA Technologies, a cloud-based field service workforce management solution. With this acquisition, Oracle is looking to further expand its SaaS offerings and integration between customer-facing capabilities and the back office.
What Field Service Can Learn from LeBron James
Service, much like NBA legacies, can be cemented or ruined by cultivating a team.
Is Your Mobile Device Making You More or Less Productive?
How often do you look at your phone in a given day? Mobility has rapidly seeped into our lives and often times we are oblivious to the level of comfort having our smartphone or tablet next to us makes us feel.