Can you function without your Smartphone? Neither can your field tech!
Mobile technology has become an essential part of our lives – leaving a phone at home, dropping your smartphone, or losing WiFi connectivity can ruin your day.
Field Service Forum: The European View on the Field Feels like a Mirror
The second annual Field Service Forum 2015 in the Netherlands brought together a great group of service leaders from across some major European organizations.
Machines, Service, and Customers: The Asset Management Impact on Next-Gen Field Service
In this current era of service, asset performance data and intelligence is king.
Can Your Service Organization Thrive with Only Wrench Turners?
Have you noticed a difference in skills needed for your organization's technicians to excel?
Does Your Company Like Profits? Look to Service.
If your organization didn’t meet its goals or doesn’t look at service as being a profit engine, your organization must begin to re-evaluate some of the tenets it is running under.
IFS World Conference 2015: The Internet of Things is More than a Marketing Term
IoT was front and center at the recent IFS World Conference 2015 in Boston.
Ensure the Value of Service Extends to Your 3rd Party Technicians
What drives your business? If your customers and their happiness isn’t the first thing that comes to mind, you should probably re-evaluate what you're trying to accomplish.
Turn Performance Data into Service Excellence
Has your organization strategically built the infrastructure and technology to be able to capture, analyze, and explore service performance data?
The Social Impact on the Field: Create a Community of Leaders
Social media tools are no longer solely for the consumer world or a channel to distract from your everyday duties. They can effectively connect the field service team to each other, the back office, and customers.
Are we smarter today or just equipped with more technology?
As we continue to be more and more connected, the volume of data at our fingertips continues to grow exponentially. But has this made us smarter?