Takeaways from Cisco Contact Center Analyst Summit
Last week, Aberdeen VP & Principal Analyst, Omer Minkara attended Cisco’s Contact Center Analyst Deep Dive at company headquarters in San Jose, CA. Read on to hear his takeaways.
What Does CDP Mean for CX Leaders?
Did you know, three out of four CX leaders aren’t satisfied with their ability to use data to achieve their
Dreamforce 2019 Takeaways
Aberdeen's VP and Principal Analyst Omer Minkara recently attended Dreamforce — Salesforce’s annual user event. Here are the main takeaways of the event.
Takeaways from Aspect Analyst Summit
Aberdeen's VP and Principal Analyst Omer Minkara recently attended Aspect's Analyst Summit. Here are the main takeaways of the event.
Talkdesk Analyst Summit Takeaways
Aberdeen's own Omer Minkara recently attended Talkdesk's Analyst Summit last week. Here are the main takeaways of the event.
Takeaways from IFS World Conference 2019
Aberdeen's resident expert on all things contact center and customer experience, Omer Minkara, recently attended the 2019 IFS world conference. Here are the main takeaways from the event.
The Takeaways from RingCentral Analyst Summit
Aberdeen's own Omer Minkara recently attended RingCentral's Analyst Summit last week. Here are the main takeaways of the event.
Customer Self-Service During an Economic Downturn
What are some of the smart ways service leaders can delight their customers while still reducing costs during the next economic downturn?
Influencer Marketing in Customer Service
Despite the recent hype, influencer marketing isn’t a new tactic for B2C companies. But, how can you utilize it within your B2B customer service activities?
Verint Engage 2019 Conference Takeaways
Aberdeen Principal Analyst Omer Minkara shares his takeaways from Verint's annual user conference, Engage, including the latest technologies for both workforce engagement and customer satisfaction.