Takeaways from the Interactions Analyst Summit
Aberdeen Principal Analyst Omer Minkara shares his takeaways from Interactions' 2019 Analyst Summit, including conversational AI technologies and how to utilize them to meet customer needs.
Takeaways From NICE’s Interactions 2019
Aberdeen Principal Analyst Omer Minkara shares his takeaways from NICE's 2019 Interactions conference in Las Vegas, including the strategic pillars in managing CX and back-office activities.
Speech Analytics: Don’t Forget About Voice in Your Digital Enablement Strategy
Don't write off voice interactions yet — phone interactions and interactive voice response (IVR) still play a vital role your CX digital enablement strategy.
Takeaways from RingCentral’s 2019 Analyst Summit
Aberdeen Principal Analyst Omer Minkara shares his takeaways from RingCentral 2019 Analyst Summit in San Francisco, including thoughts on employee engagement as it pertains to customer experience and important technologies to look out for.
What Do CX Leaders Expect from Their Technology Providers?
CX expert Omer Minkara reveals how to minimize the need to replace technology tools, by following a more careful technology acquisition process.
How Advanced Statistical Analysis Can Benefit Market Research Firms
This Knowledge Brief by Omer Minkara, Vice President & Principal Analyst, Contact Center & Customer Experience highlights the benefits
Contact Center & CX Trends 2019 (Part 3)
In the final post of our three-part series, Aberdeen's VP & Principal Analyst of Contact Center & Customer Experience Management, Omer Minkara details the technologies which CX leaders plan to increase their adoption of in 2019.
Contact Center & CX Trends 2019 (Part 2)
In the second post of our three-part series, Aberdeen's VP & Principal Analyst of Contact Center & Customer Experience Management, Omer Minkara details the leading CX technology trends that leaders plan to incorporate into their technology toolbox in 2019.
Contact Center & CX Trends 2019
Aberdeen's VP & Principal Analyst of Contact Center & Customer Experience Management, Omer Minkara delves into evolving trends and best practices that companies should be considering for their 2019 technology toolbox.
Cisco / Broadsoft Connections 2018 Takeaways
Aberdeen's VP and Principal Analyst Omer Minkara gives his expert takeaways from Cisco / Broadsoft Connections 2018, including the 5 key pillars Cisco presented for their customer care / contact center roadmap.