HUMAN CAPITAL MANAGEMENT

Set of practices for acquiring, managing, developing, cultivating, and maximizing the human resources of an organization.

The Intelligent Business Show: EP21 – “Alexa, Find Me Top Talent”

The Intelligent Business Show consists of two things: “intelligent businesses” and how to make businesses more intelligent. Check out this week’s episode where Matt discusses how AI and predictive analytics can streamline the recruitment process and influence your hiring decisions with Lindsey Zuloaga from HireVue.

By |2019-04-16T09:16:13-04:00April 9th, 2019|Analytics and Business Intelligence, Featured Articles, Human Capital Management, Podcasts and Webinars|
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Takeaways from RingCentral’s 2019 Analyst Summit

Aberdeen Principal Analyst Omer Minkara shares his takeaways from RingCentral 2019 Analyst Summit in San Francisco, including thoughts on employee engagement as it pertains to customer experience and important technologies to look out for.

By |2020-08-05T12:59:54-04:00March 12th, 2019|Customer Experience Management and Contact Center, Featured Articles, Human Capital Management|
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The Intelligent Business Show: EP13 – People Can’t Be Quantized: Data and HCM

The Intelligent Business Show consists of two things: “intelligent businesses” and how to make businesses more intelligent. Check out this week’s episode with Aberdeen's own HCM Research Analyst, Zach Chertok.

By |2019-02-27T14:05:00-05:00February 12th, 2019|Analytics and Business Intelligence, Featured Articles, Human Capital Management, Podcasts and Webinars|
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Video Review: How to Use Purchase and Intent Data

In the video, “Leveraging Purchase and Intent Data: A Fireside Chat With Stefanie Jay,” two industry pros discuss how Walmart Media Group uses purchase intent data and purchase history data to fuel an advertising platform.

By |2020-08-06T11:22:34-04:00February 1st, 2019|Analytics and Business Intelligence, Featured Articles, Human Capital Management, Intent, Marketing and Sales, Podcasts and Webinars|
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The Intelligent Business Show: EP10 – Going Beyond Engagement: Finding Meaning in Community Data

The Intelligent Business Show consists of two things: “intelligent businesses” and how to make businesses more intelligent. This week’s episode explores how organizations can better measure their employee engagement and their community management efforts with Rachel Happe, President and Co-founder of The Community Round Table.

By |2019-02-21T11:11:57-05:00January 22nd, 2019|Analytics and Business Intelligence, Featured Articles, Human Capital Management, Marketing and Sales, Podcasts and Webinars|
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Contact Center & CX Trends 2019 (Part 3)

In the final post of our three-part series, Aberdeen's VP & Principal Analyst of Contact Center & Customer Experience Management, Omer Minkara details the technologies which CX leaders plan to increase their adoption of in 2019.

By |2020-08-05T12:59:55-04:00December 28th, 2018|Customer Experience Management and Contact Center, Featured Articles, Human Capital Management|
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Contact Center & CX Trends 2019 (Part 2)

In the second post of our three-part series, Aberdeen's VP & Principal Analyst of Contact Center & Customer Experience Management, Omer Minkara details the leading CX technology trends that leaders plan to incorporate into their technology toolbox in 2019.

By |2020-08-05T12:59:55-04:00December 20th, 2018|Customer Experience Management and Contact Center, Featured Articles, Human Capital Management|
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The Intelligent Business Show: EP07 – You Don’t Know How Work Happens at Your Company

The Intelligent Business Show consists of two things: “intelligent businesses” and how to make businesses more intelligent. Check out this week’s episode with Brad Killinger, CEO of Sapience Analytics.

By |2019-02-21T11:12:20-05:00December 18th, 2018|Analytics and Business Intelligence, Featured Articles, Human Capital Management, Podcasts and Webinars|
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