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Research & InsightsJonathon Mahon2026-04-27T04:04:28-04:00

Research
& Insights

View recent articles and research highlights designed to inspire and inform business strategies.

Mobile Sales Enablement: Fulfilling the Promise of Untethered Selling

New research conducted by Aberdeen regarding sales enablement brings to light a number of ways in...

By Peter Ostrow | April 6, 2014
Information Technology and ITSM, Marketing and Sales
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Celebrating the IT Community Plus BigDataSDNBYOD-Whatever at Interop 2014

The official theme for the Interop 2014 in Las Vegas this week is “Celebrating the IT Community,”...

By Jim Rapoza | April 4, 2014
Information Technology and ITSM
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Consumerization and Security: Turn Your “No” into “Yes, and Here’s How”

Here are some of the basic building blocks for getting ahead of the consumerization of IT train, ...

By Derek Brink | April 3, 2014
Information Technology and ITSM
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Helping Field Service Maximize Results by Working More Collaboratively with the Contact Center

Customer Experience Management mimics the behavior of today’s business and individual buyers; it’...

By Omer Minkara | April 2, 2014
Featured Articles, Manufacturing and Engineering, Marketing and Sales
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Connecting the Contact Center with the Technician in the Field

What is your definition of support? Make a customer happy, get the customer off the phone as quic...

By Aly Pinder | April 2, 2014
Featured Articles, Manufacturing and Engineering, Marketing and Sales
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“Bill, Turn Around! Turn AROUND!!”

Because people still want to engage with people, even in this hyper-connected age, events still w...

By Peter Ostrow | April 2, 2014
Marketing and Sales
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