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Research & InsightsJonathon Mahon2026-04-27T04:04:28-04:00

Research
& Insights

View recent articles and research highlights designed to inspire and inform business strategies.

Video: Taking an Omni-Channel Approach to Customer Service

In this video, Jim Rapoza talks to Aberdeen Senior Research Analyst Omer Minkara about omni-chann...

By Jim Rapoza | February 7, 2014
Information Technology and ITSM
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Meet the New Microsoft Boss, Maybe Not the Same as the Old Boss

So what does the the announcement of Microsoft CEO Steve Ballmer stepping down and being replaced...

By Jim Rapoza | February 6, 2014
Information Technology and ITSM
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Lenovo Has a Happy Chinese New Year with Two Big Deals

So that’s the way a major Chinese technology vendor celebrates the New Year, with not one, but tw...

By Jim Rapoza | January 31, 2014
Information Technology and ITSM
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Internet of Things Continues Rise: PTC Acquires M2M Vendor ThingWorx

In this Aberdeen Group podcast, Editorial Director Jim Rapoza speaks with Research Analyst Aly Pi...

By Jim Rapoza | January 21, 2014
Information Technology and ITSM
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Responsive Design for Drunks

Here is a company of self-proclaimed researchers and adult beverage enthusiasts dedicated to impr...

By Meg Murphy | January 17, 2014
Analytics and Business Intelligence, Information Technology and ITSM
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Putting the Consumer Back into CES

The returns from the press and pundits on last week’s Consumer Electronics Show in Las Vegas are ...

By Jim Rapoza | January 17, 2014
Information Technology and ITSM
Read More
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