Should We Own Our Service or Outsource Support?
To own or lease? This discussion is now happening for many service organizations in regard to...
March 3, 2014Featured Articles, Manufacturing and Engineering, Marketing and Sales
Big Data, Real-Time Analytics, and Sherlock Holmes
While the alleged technologically advanced glasses owned by villain Magnussen in BBC's Sherlock...
March 3, 2014Analytics and Business Intelligence
Sprechen Sie Technik?
The traditional way to address a need to speak other languages has been to invest in costly and...
February 19, 2014Information Technology and ITSM
Video: Taking an Omni-Channel Approach to Customer Service
In this video, Jim Rapoza talks to Aberdeen Senior Research Analyst Omer Minkara about...
February 7, 2014Information Technology and ITSM
Meet the New Microsoft Boss, Maybe Not the Same as the Old Boss
So what does the the announcement of Microsoft CEO Steve Ballmer stepping down and being...
February 6, 2014Information Technology and ITSM
Lenovo Has a Happy Chinese New Year with Two Big Deals
So that’s the way a major Chinese technology vendor celebrates the New Year, with not one, but...
January 31, 2014Information Technology and ITSM